Appeals and Complaints Committee

It is stated in the ENQA Statutes (see article 33) that there shall be an Appeals and Complaints Committee, which will hear appeals and complaints against decisions and the conduct of procedures in respect to membership matters taken by the ENQA Board.

The Composition of the Committee

The Appeals and Complaints Committee will comprise four representatives of members of ENQA. The members of the Committee are nominated by the ENQA Board and appointed by the General Assembly for a three-year term. The members of the Committee will serve continuously a maximum of six years. A member of the Committee can not also be a member of the Board, but at least one of the members will normally be a former member of the Board.

The Committee members are:

  • Karena Maguire, Head of Quality Projects, QQI, Ireland (Chair)
  • Rafael Llavori, Head of Unit for Institutional and International Relations, ANECA, Spain
  • Heli Mattisen, Director, EKKA, Estonia
  • Ruben Topchyan, Director, ANQA, Armenia (Alternate Member)

The Appeals Procedure

The appeals procedure is outlined in the Rules of Procedure (Article 24).

A body whose application for membership is not accepted by the ENQA Board may appeal in writing to the Board, specifying the basis of the appeal.

The appeal shall be submitted within two calendar months from the date of receipt of the Board’s decision.

The appeal should be sent to the Director of ENQA, Maria Kelo, at maria.kelo@enqa.eu.

The Board will ask the Appeals and Complaints Committee to review the decision, and the Board’s decision on the appeal will be based on the Committee’s report. The Board’s decision on appeals is final.

For complaints relating to a member agency of ENQA, please review the ENQA complaints policy.

The Appeals and Complaints Committee hear appeals and complaints against decisions and the conduct of procedures in respect of membership matters done by the ENQA Board