Complaints And Appeals
Appeals and complaints for agencies under review
The ENQA Appeals and Complaints procedure for agencies under review covers two possibilities:
- An agency whose application for membership is not accepted by the ENQA Board may appeal the decision
- An agency that is dissatisfied with the conduct of the review process or those carrying it out may submit a complaint
An appeal or complaint shall only be considered as official if substantiated and supported by appropriate evidence, references, and examples. An appeal/complaint shall clearly and concisely set forth the grounds for the appeal/complaint, referring to specific standards or guidelines of the ESG or to specific sections of the ENQA Agency Review Guidelines.
Decisions on appeals and complaints will be made by the ENQA Board on the basis of a report and recommendations for action compiled by the Appeals and Complaints Committee.
Full details of how to submit an appeal or complaint and how they are dealt with are set out in the ENQA Rules of Procedure (article 23) .