Privacy Policy

The privacy policy explains how ENQA stores and uses your data through this website and in our databases. The policy is in compliance with the General Data Protection Regulation (GDPR).

Who we are

We are the European Association for Quality Assurance in Higher Education (ENQA) (VAT BE0838272317). Our website is and we are located at Rue de l’Industrie 10, 1000 Brussels, Belgium

The ENQA Secretariat can be contacted at

What personal data we collect and why we collect it

ENQA maintains the following databases:

The database for members and affiliates includes information on the organisation, such as its profile and activities as well as contact details (name, email address, and position) of relevant personnel. The above-mentioned public information is available on the ENQA website. Further information is stored for internal use by the ENQA Secretariat, Board, and General Assembly.

For this database, it is the responsibility of the contacts to inform the ENQA Secretariat ( when the information should be updated or removed altogether.

The database for contacts contains a record of ENQA’s working group members, main stakeholders, and the contact information for ENQA’s members and affiliates, which includes the contact details (name, email address, and position) of relevant personnel. Individuals included in this database authorise ENQA to contact them on matters relating to the association’s work.

For this database, it is the responsibility of the contacts to inform the ENQA Secretariat ( when the information should be updated or removed altogether.

The pool of experts contains a record of current and potential reviewers for ENQA Agency Reviews. It includes the reviewer’s name, email address, professional profile, nationality, language competences, gender, expertise, nominating organisation, review history, and additional information submitted voluntarily by the reviewer and contained in the reviewer’s CV. Reviewers are contacted for matters relating to ENQA Agency Reviews.

For this database, it is the responsibility of the contacts to inform the ENQA Secretariat ( when the information should be updated or removed altogether.

ENQA has separate mailing lists for members, affiliates, partners, the former ENQA newsletter, and ENQA events. Mailing lists for members, affiliates, and partners include the contact details (name, email address, and position) of each organisation’s relevant personnel. These lists are stored and managed by the ENQA Secretariat and are used to send information that is targeted to ENQA members, affiliates, and/or partners.

The mailing lists for ENQA’s newsletter and events contain at least the name and email address of each subscriber. Subscribers of the ENQA newsletter and events mailing lists, when subscribing, may opt to include additional information such as their organisation and position therein. Subscribers of the newsletter and events mailing lists have the right and possibility to unsubscribe from the mailing lists through an “unsubscribe” link at the bottom of each email. Alternatively, users can email the ENQA Secretariat at: to be removed from the lists. The newsletter and events mailing lists are stored and updated via MailChimp and used for those wishing to receive the ENQA newsletter, and for those wishing to be informed of upcoming ENQA events, respectively.

When organising events such as the ENQA General Assembly or ENQA seminar, ENQA maintains a database of the key information provided in order to host that event, such as: name, organisation, position, dietary restrictions, email address, and so on. This information is kept for the sole purpose of organising the event and is only shared with key organisers of the event itself.

How do we collect your data?

You directly provide ENQA with most of the data we collect. ENQA collects data and processes data when you:

  • Register for an event online
  • Voluntarily complete an event survey or provide feedback via email
  • Use or view our website via your browser’s cookies

ENQA may also receive your data indirectly from the agency where you work if you are provided to us as a contact person.

How will we use your data?

ENQA collects your data in order to:

  • Organise various events that you attend
  • Keep the ENQA membership database up to date
  • Coordinate ENQA Agency Reviews
  • Email you to inform you of upcoming events, opportunities and calls for international experts from the ENQA membership

How do we store your data?

ENQA stores your information on ENQA’s professional Dropbox platform, on the online system Smartsheet and in the CRM platform Organon. Email addresses for the ENQA membership are also added to a mailing list on MailChimp, which is used exclusively to update the membership on upcoming events or important news.

Your information is stored indefinitely, or until you request to be removed from the mailing network and lists.


ENQA sometimes sends information about upcoming events, new programmes or services we are organising, or important updates from partner organisations. Your information is never shared with outside organisations, and you will always receive your updates directly from ENQA.

You have the right at any time to stop ENQA from contacting you for these updates. If you no longer wish to be contacted for such marketing purposes, please click here.

What are your data protection rights?

ENQA would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

You have the right to request copies of your personal data that we keep.

You have the right to request that ENQA correct any information you believe is inaccurate or complete the information you believe is incomplete.

You have the right to request that ENQA erase your personal data, under certain conditions.

You have the right to request that ENQA restrict the processing of your personal data, under certain conditions.

You have the right to object to ENQA’s processing of your personal data, under certain conditions.

You have the right to request that ENQA transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we collect information from you automatically through cookies or similar technology. You agree to this during your first visit to our website.

For further information, visit

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How do we use cookies?

ENQA uses cookies to improve your experience on our website, by helping you stay signed in when logged into the membership pages and keeping the site running smoothly. Cookies also help ENQA understand how you use the website.

What types of cookies do we use?

Google Analytics (Google)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookie and Usage Data.

Place of processing : USA – Privacy PolicyOpt Out

How to manage your cookies

You can set your browser not to accept cookies, and the website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. This privacy policy applies only to ENQA’s website, so if you click on a link to another site, you should read their privacy policy.

Who we share your data with

ENQA may share your data if necessary for event organisation for events you are attending, for the coordination of external reviews if you are an expert, or for other ENQA activities as needed. 

How long we retain your data

Data for the various contact lists and databases are kept indefinitely or until we receive requests to remove the information from our website and databases.

For users that are registered on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Changes to our privacy policy

ENQA reserves the right to update its privacy policy as necessary and place any updates on this web page. This privacy policy was last updated on 22 March 2021.

How to contact us

If you have any questions about ENQA’s privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us at

How to contact the appropriate authorities

Should you wish to report a complaint or if you feel that ENQA has not addressed your concern in a satisfactory manner, you may contact the Data Protection Authority in Belgium at this website:

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