About the event

The 13th ENQA Training of Agency Reviewers took place online on 9-10 February 2021 over two half-days. The programme began at 13:00 on Tuesday, 9 February and concluded on Wednesday, 10 February at 16:30.

The training was co-hosted by the Agency for Quality Assurance through Accreditation of Study Programmes (AQAS, Germany)


Based on the lessons learned, feedback, and materials from completed reviews, the training sessions provided the reviewers with the necessary knowledge and guidance on the use of the Standards and guidelines for quality assurance in the European Higher Education Area (ESG 2015), on the ENQA Agency Review process, and on compliance assessment. In addition, the future panel members were briefed on the expectations of the ENQA Board on the reviews and the related reports, and provided a forum to discuss the way in which ENQA understands the requirements of the ESG for QA agencies.

In order to ensure that the agency reviews are rigorous, fair, transparent, and consistent, training is obligatory for all potential ENQA reviewers, independent of the organisation that has nominated them (ENQA, ESU, EUA, EURASHE, or Business Europe). Only reviewers who have attended an ENQA reviewer training session are included in the ENQA pool of trained experts and may be appointed to panels of ENQA Agency Reviews.

It is expected that after attending the training, participants have sufficient knowledge of the ESG 2015 and the review process so as to integrate as a fully operational panel member. This includes:


The programme of the training is available here.

The presentations from the programme are available here, in the order in which they were presented:

Introduction of ENQA and purpose and methods of the training by Maria Kelo

What are ENQA Agency Reviews? Purpose and main stages of the review process by Goran Dakovic

Use and understanding of the ESG by Maria Kelo

Notion of compliance by Goran Dakovic

General operating principles of experts by Achim Hopbach

Insights from the ENQA Board by Christina Rozsnyai

Expectations of EQAR on the reviews of agencies by Colin Tück

How to prepare for a site visit by Ronny Heintze

ENQA protocol for online site visits by Goran Dakovic

Experienced reviewer’s view by Aurelija Valeikienė

Quality assurance agency’s view by Patrick Van den Bosch



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