Towards Trust in Quality Assurance Systems – TRUST

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University of Jyvaskyla launched a Tempus project in 2011 aimed at supporting the reforms of Ukrainian HE by introducing a common, innovative, policy neutral, QA framework and supporting ecosystem that enables mutual understanding, trust between different national and international QA actors/decision makers, and also will guarantee trusted decisions in QA process.

15 October 2011 to 14 April 2015 (42 months)

The project applicant and coordinator was the University of Jyvaskyla (JyU) and the partnership included the Technical University Kosice (TUKE) Slovakia, University of Coimbra (UC) Portugal, The European Association for Quality Assurance in Higher Education (ENQA) Belgium, Kharkiv National University of Radioelectronics (KNURE) Ukraine, Yuriy Fedkovych Chernivtsi National University (CHNU) Ukraine, Ukrainian Catholic University (UCU) Ukraine, National Academy of Managing Personnel of Culture and Art (NAMPCA) Ukraine, Ministry of Education and Science, Youth and Sports of Ukraine (MESU) Ukraine, Academy for Pedagogical Science of Ukraine, Department for Highly Qualified Personnel Certification Ukraine, Institute of Innovation Technologies and Educational Content of Ukraine (IITEC) Ukraine, State Accreditation Commission of Ukraine (STAC) Ukraine, and the Ukrainian Association of Student Self-government (UASS) Ukraine.

The project “Towards Trust in Quality Assurance Systems” provided a unified transparent framework for the quality assurance of the Ukrainian higher education system which is in line with the common European academic culture and supports both the national reform of higher education and integration of Ukraine into the European Education Area.

The developed framework was designed to build trust between all QA players and society by ensuring that all quality assurance procedures are based on credible, transparent, and relevant sources of information and explainable decision-making techniques documented in a common portal. The holistic multilayer framework was based on the knowledge triangle: “education-research-innovation” and was implemented as a result of study and analysis of national and best European trends, priorities, and cultures in higher education quality assurance. The impact of each dimension of the knowledge triangle on QAS was taken into consideration, and the most independent and therefore credible sources from each dimension were included in the system of quality criteria. The developed framework was supported by a flexible and powerful instrument – portal providing a set of solutions that enable, support, and automate the activities, information flows, and transactions within the ecosystem of individuals, HEIs, and QA organisations, thereby allowing exchange of information. The core system was extended with mechanisms supporting the development of flexible multidimensional and multicontextual quality indicators. This enabled each HEI or national QA organisation to develop their own appropriate QA strategies, HEI evaluations, rankings, etc. All the results were piloted and widely disseminated. The personnel in HEIs and all key QA organisations were trained. National regulations and laws were formulated to implement the procedures/processes/solutions developed within the project which was officially confirmed by the Parliament Committee on Science and Education of Ukraine.

The project deliverables are available here.

For further information on project activities please consult here.


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