First external evaluations of quality assurance agencies – lessons learned

This report is a product of an ENQA seminar on the first external evaluations of quality assurance agencies, held in Paris in July 2008. The seminar took stock of the achieved reviews of agencies to learn lessons from these first outcomes and, hence, provided a platform for continuous enhancement of this process in the future. This report gives a background and overview of external reviews, and presents the perspectives and experiences of agencies and expert teams on the review process.